Shipping & Delivery

Every Earthy Homes order is presented in our signature protective packaging, designed to safeguard delicate Fine Bone China throughout its journey.

Our packaging has been developed with two objectives:

Protect

Each item is individually cushioned using premium protective materials to minimise movement during transit.

Present

The unboxing experience should feel elegant and memorable, whether the collection has been purchased for yourself or gifted to someone special.

Where applicable, orders include:

• Signature Earthy Homes gift box

• Protective cushioning

• Collection story card

• Thank you note

• Gift message (if selected)

As our brand evolves, packaging may be refined while maintaining the same commitment to protection and presentation.

Once your payment has been successfully received, your order enters our fulfilment process.

We offer free shipping for all domestic orders.

Most orders are processed within:1–3 Business Days

During this period, our team:

• Verifies your order

• Conducts final product inspections

• Carefully packs each item

• Generates shipping documentation

• Schedules courier collection

Orders placed on Sundays or public holidays begin processing on the next working day.

While every effort is made to dispatch orders promptly, delivery times may vary depending on your location.

Within India

Estimated delivery:

4–7 Business Days

Earthy Homes is delighted to deliver selected collections to customers around the world.

• Duties & Taxes for international orders are not included in the stated product price. Duties & taxes will apply as per the rules of the shipping destination and will be borne by the customer over and above the shipping charges paid at checkout.

• These fees are typically assessed by the destination country at the time of import. The rates vary depending on the country and the type of product, and therefore cannot be pre-determined or communicated by the brand. We recommend checking with your country’s customs office, or with the carrier, in advance to estimate any potential costs.

• Any documents required by the local authorities (residing country) for customs clearance, will have to be arranged by the customer. In case of unavailability of the document, if the delivery of the order is denied by the local airport authorities, Earthy Homes will not be liable for any refund

• You will need to pay the applicable duties, taxes, and any import clearance service fees directly to the carrier (e.g., UPS, FedEx, DHL) upon delivery. An invoice will be issued to you by the carrier for these charges.

• International orders are not eligible for cancellations, returns, exchange/size exchange, refunds or credit note. However, if you face any issues such as receiving a damaged, defective, incorrect, or missing product, please write to us within 48 hours of receiving the order, along with supporting product images. We will be happy to issue a credit note or refund in such cases.

• In the event of delivery failure due to the customer's unavailability or refusal to accept the delivery, Earthy Homes assumes no responsibility for refunds or additional charges for re-attempted delivery. The order will be considered abandoned by the courier company.

Estimated delivery timelines:

UAE

5–8 Business Days

Shipping charges are calculated during checkout based on:

• Delivery location

• Package dimensions

• Weight

• Courier partner

• Applicable taxes

Any promotional free shipping offers will automatically be applied during checkout.

International customers should note that local customs authorities may impose:

• Import duties

• VAT

• GST

• Customs handling fees

• Other government taxes

These charges are determined by the destination country and remain the responsibility of the recipient.

Unfortunately, Earthy Homes has no control over these charges and cannot estimate them in advance.

Once your order has been dispatched, you will receive an email containing:

• Courier partner

• Tracking number

• Tracking link

• Estimated delivery date

Tracking information may take up to 24 hours to become active after dispatch.

You may also log into your Earthy Homes account to monitor the latest shipping status.

To ensure reliable service, Earthy Homes works with trusted domestic and international logistics partners.

Courier partners may vary depending on:

• Destination

• Package size

• Delivery speed

• International regulations

Our delivery partners are selected based on reliability, handling standards and nationwide coverage.

Our courier partners generally make multiple delivery attempts.

If you are unavailable during the initial attempt:

• Another delivery attempt may be scheduled.

• You may receive a call or message from the courier.

• Alternative delivery arrangements may be available depending on the courier.

Should the parcel ultimately be returned to Earthy Homes due to repeated failed delivery attempts, additional shipping charges may apply for re-dispatch.

Customers are responsible for ensuring that the shipping address provided during checkout is complete and accurate.

Please verify:

• House or apartment number

• Building name

• Street

• Area

• City

• Postal code

• Landmark (if applicable)

• Mobile number

If you notice an error immediately after placing your order, please contact our Concierge Team as soon as possible.

Once an order has been dispatched, address modifications may no longer be possible.

Although we work hard to deliver every order within the estimated timeline, certain circumstances remain beyond our control.

These may include:

• Extreme weather conditions

• Public holidays

• Natural disasters

• Customs inspections

• Government restrictions

• Transportation disruptions

• High seasonal order volumes

Should any significant delay occur, our team will proactively keep you informed.

If your tracking information has not been updated for an unusually long period or your package appears to be lost, please contact our Concierge Team.

We will immediately begin an investigation with the courier partner.

Depending on the outcome, we will arrange:

• A replacement shipment (subject to availability), or

• An appropriate refund in accordance with our policies.

Every Earthy Homes collection deserves to arrive exactly as it left our studio.

That means:

✓ Carefully inspected

✓ Thoughtfully packed

✓ Securely protected

✓ Fully trackable

✓ Beautifully presented

From our hands to your home, every journey is guided by the same attention to detail that defines the collection itself.