Returns, Replacements & Warranty

We encourage every customer to inspect their collection carefully upon delivery.

Please review:

• Every dinner plate

• Quarter plates

• Bowls

• Serving pieces

• Gold detailing

• Decorative artwork

• Overall finish

If you notice anything unexpected, please contact our Concierge Team within 48 hours of receiving your order.

Prompt communication allows us to resolve concerns as quickly as possible.

Earthy Homes will gladly arrange a replacement if your order has arrived with:

Transit Damage

Damage caused while your collection was being transported.

Examples include:

• Broken dinner plates

• Cracked bowls

• Chipped edges

• Severely damaged packaging affecting the contents

Manufacturing Defects

Although uncommon, manufacturing defects may include:

• Glaze imperfections

• Artwork misalignment

• Incorrect gold detailing

• Structural faults

• Noticeable production inconsistencies

Every reported concern is individually assessed by our Quality Assurance Team.

Incorrect Product

If you receive:

• The wrong collection

• Incorrect quantity

• Incorrect product

• Missing items

please notify us immediately.

We will arrange the appropriate replacement at no additional cost.

To maintain the highest standards of hygiene and product integrity, we are unable to accept returns for:

• Change of mind

• Incorrect product selection

• Personal preference regarding colour or design

• Gifts purchased by another individual

• Products showing signs of misuse

• Damage caused after delivery

• Normal wear from everyday use

• Improper care contrary to this handbook

We encourage customers to review product descriptions carefully before completing their purchase.

At present, Earthy Homes does not offer direct product exchanges.

If an eligible replacement cannot be arranged, we may provide:

• Store Credit

• Alternative product (with customer approval)

Refunds will only be considered in exceptional circumstances, including but not limited to:

• The product received is significantly different from the item ordered.

• The product arrives damaged due to transit and the damage is reported within 48 hours of delivery, along with clear photographs of the product, packaging, and shipping carton.

• An item is confirmed to have a manufacturing defect that cannot be resolved through a replacement.

In such cases, our Customer Care team will review the request and determine the appropriate resolution, which may include a replacement, store credit, or, where deemed appropriate, a refund to the original payment method.

We understand that plans occasionally change.

Once an order has been packed or shipped, cancellation may no longer be possible. If cancellation is approved, your refund will be processed to the original payment method.

Refusal of delivery will be treated as a completed delivery attempt. Once a shipment is refused by the recipient, it will be considered delivered for the purpose of our shipping policy, and any applicable return shipping, handling, or restocking charges may apply.

Every Earthy Homes collection reflects our commitment to exceptional quality.

Although Fine Bone China is remarkably durable, it remains a handcrafted luxury product rather than an industrial commodity.

Our warranty therefore covers manufacturing defects identified under normal household use.

• Manufacturing defects

• Glaze defects

• Decorative printing defects

• Gold detailing defects present upon delivery

• Structural faults identified shortly after receipt

The following are considered outside warranty coverage:

Accidental Damage

Examples include:

• Dropping products

• Chipping during everyday use

• Breakage after delivery

Improper Care

Damage resulting from:

• Microwave use of gold-detailed products

• Abrasive cleaning

• Thermal shock

• Commercial misuse

• Improper storage

Natural Wear

Luxury dinnerware naturally develops subtle signs of use over many years.

These characteristics do not constitute manufacturing defects.